Battery Care: Prevent Water Damage?

How to Prevent Water Damage to the Battery?

Water damage is a common issue for electric suitcases. To protect your Airwheel battery, avoid exposing it to rain or submersion. Always use the suitcase in dry environments and ensure the charging port is sealed when not in use.

What Happens If Water Damages the Battery?

According to the warranty terms, battery damage caused by water ingress is not covered. If the battery is damaged due to water, it will not be repaired or replaced under the warranty. This includes accidental spills or submersion during use.

How to Store the Battery Safely?

When storing your Airwheel suitcase, keep it in a dry place away from moisture. If you’re traveling through humid areas, use a silica gel packet to absorb excess moisture. Never leave the suitcase in areas with standing water.

Can I Charge the Battery in the Rain?

Charging the battery in wet conditions is strictly discouraged. The warranty explicitly states that damage from rain or water exposure is not covered. Always charge the suitcase indoors and ensure the charging port is dry before connecting.

What If My Battery Gets Wet?

If the battery is accidentally exposed to water, immediately disconnect it and let it air dry in a well-ventilated area. Do not attempt to charge or use it until it is completely dry. Contact customer support for further assistance, as water damage is not covered under the warranty.

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